Frequenctly Asked Questions

1. How to Place an Order?
a. Choose the hair extension and colour that you desire.

b. Fill out the order form here. List out the items that you want to buy and also the rest of your personal details in the allocated space.

c. An invoice will be sent to your email.

d.  Bank in the total amount using any of the payment methods mentioned.

d.  For COD method, you have to pay full amount before setting a time and place for pick up.

e. Please send a confirmation email after you have made the payment. You will receive the product 5 - 7 days after payment. For pre-order stock, please allow 2-3 weeks to receive your product.

2. Where do you all get your products from?
 We import our hair extensions from a reliable manufacturer and professional supplier located in China. They are a legal, leading Original Equipment Manufacture (OEM) and have processed and supplied all kinds of 100% human hair weaves, natural hair, hair extensions and wigs to clients in the European, American, Japanese and Oceanian markets for over 10 years. They also won a high reputation among customers in all regions due to their high product quality and excellent services.

3. Is it really 100% human hair? How can you be sure?
 Yes, it is 100% human hair. You can flat iron, curl or dye the hair extension. We personally check every product that we received and we also got advice from professional hair salons. When you burned your own hair or the hair extension it has a very distinct burnt smell. When you burn synthetic hair it doesn't have emit that kind of burnt smell.

4. Can i flat ironed, curl blow or dry the hair extension?
Yes, as mentioned above, you can do the above as it is 100% human hair. Blow dryers, curling irons and other thermal tools may be used on low settings. Remember, the hair may scorch if the setting is too high.

5. Can i dye the hair extension?
Yes, but remember that human hair extensions have been previously treated and chemically processed. It is not recommended to lighten, bleach or lift color from this hair. If you must color the human hair extensions, we recommend purchasing a lighter color and using semi-permanent color to deposit only.

6. How can i find out more information about hair extension?
Read our blog!!! We strive to provide you with the latest tips and fashion for hair extension! Join us along this journey as we find new ways to style your.

7. How long can the hair extension last?
The hair extension can last you from 2-5 years depending on how you take care of them.
Caring for your new hair product is easy, and you should treat your new product as an investment that you want to keep looking new and fresh for as long as possible. The correct care and maintenance will ensure you that the the product will last for the longest amount of time.  Just like your own hair, human hair will accumulate residue through normal wear. If you are wearing the hair all day, every day, you can wash them after 3-4 wearings. For more information how to wash, care, store and style your hair, click here.

8. I have no idea how to clip in the hair extension. Help!
Don't sweat it. We have all the answers here. For more questions, send your inquiries to our chat box or our email at We will promptly answer the questions to your dilemma.

9. Are you on facebook?
In this decade of technology, facebook is a must! Join us at 

10. What Are the Payment Methods Available?
We offer several ways to make payment.

Bank-In / Bank Transfer
Maybank - 112642032518
Citibank -5501916006
*Full name: Charlene Yeong Xian Li

We highly recommend paying with PayPal as it is the safest, fastest and most secure way. It is really easy to sign up for a PayPal account. You just need a credit card or debit card and sign up at
To pay through paypal:
1. Go to
2. Click on the tab "Send Money" at the top.
3. In the "To(email)" space, fill in .
4. Fill the amount that you have to pay.
5. Click the tab "Online Purchase" and "Goods". Then click "Continue".
6. On the second page, fill in your credit card particulars and click continue again.
7. The last page will confirm your payment.

We only offer COD in designated Klang and Subang areas. Appointment needed. Please call Ms. Yeong at 017 8829 890.

Telegraphic Transfer (T.T.)
T.T. cost a little more as you have to pay a transaction fee to the bank but it is highly recommended for international buyers.
Maybank - 112642032518
Citibank -5501916006
*Full name: Charlene Yeong Xian Li

9. What is the Shipping Rate and Policy?

Poslaju (domestic buyers)500g and below,
Peninsular Malaysia RM 6
East Malaysia RM9
*Goods will arrive 5- 7 days after payment is done.

International Buyers
EMS, Express, Standard Air Parcel
Please check with us for shipping rates to international destinations. Delivery time maybe 2-3 weeks after payment is done.

11. What is your return policy?
All goods sold are not refundable or returnable. However, if you think that we have compromised in our hair quality (fake hair or bad quality hair) you can request for a refund or exchange. Products returned have to be in original condition. We personally check every pack before shipping it out to ensure quality control.

12. What are the Terms and Conditions?
1. 100% full payment must be done within 3 working days after the invoice is sent to you.
2. All goods sold are not refundable or returnable. However, if you think that we have compromised in our hair quality (fake hair or bad quality hair) you can request for a refund or exchange. Products returned have to be in original condition.
3. We will ship out the item 2-3 working days after payment is received.
4. Only serious buyers will be entertained.
5. Wholesale price is available. Send your enquiries to